Billing
Refund and cancellation policy
Hosted billing surfaces must disclose cancellation, digital-delivery posture, and refund handling before commercial activation.
Version
1.0
Effective
2026-03-21
Updated
2026-03-21
External legal review pending.
This public trust surface is active for operational transparency, but attorney review, trademark validation, and company-formation hardening remain tracked as external owner blockers before broader public launch claims.
No paid plans are currently active.
The public browser shell is still in waitlist / pre-checkout mode. This policy defines the cancellation and refund posture that must be visible before any paid conversion is activated.
Cancellation
Paid subscriptions cancel at the end of the current billing period unless a stricter statutory rule applies to the buyer's jurisdiction.
When account settings do not yet expose self-serve cancellation, requests must be honored through the public support lane.
Refund posture
JARO is a digital AI service delivered immediately on activation. Refunds are therefore assessed against service usage, delivery failure, and applicable consumer law rather than physical-return logic.
- Partially used billing periods are ordinarily non-refundable.
- Material service failure may justify a pro-rated credit or refund review.
- Local mandatory consumer rights override any stricter default product posture.
Disputes and support
Billing disputes should be raised before any chargeback so the canonical audit trail can be preserved and the service can investigate access, usage, and delivery records.
Billing contact: [email protected]